Online Moderator Traning
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 INTRODUCTION

Online Moderator Training Services offers several training options for the professional moderator.  We offer programs for those with no online moderating experience, and we offer options for those with some experience who desire some additional coaching. 

      Small group training – highest value, with the added benefit of observing and learning from fellow students.  We offer three options for small group training:

o   A five-day course, covering real-time chats and message boards.

o   NEW!  A five-day course covering text-based real-time chats only.

o   NEW!  A five-day course covering text-based message boards only.

      NEW!   Individualized training – good for when you land your first project and you need training before the next class is offered.  We "shadow" you through the entire process, coaching you along the way.  We're in the background, and your client never knows that we're there.

      NEW!  Follow-up evaluation – after you've done some work on your own, we review your transcripts in detail, annotating them with notes about your strengths and weaknesses, and offering suggestions for improvement

All training is hands-on, and we make use of the distance learning approach, which means that students do not need to travel to a physical training facility.  All of our training options are developed and conducted by online qualitative research experts, with over 25 years of combined experience and over 1,000 groups in the online qualitative research arena.

 

DATES

Next scheduled class:
September 25-29, 2017

 
SMALL GROUP TRAINING - OVERVIEW

At last! A comprehensive, flexible, hands-on course on how to design, manage, and moderate real-time and bulletin board focus groups. You have the choice of learning about real-time chats, message boards, or both.  These courses have been developed and taught by two of the pioneers in the field – Casey Sweet and Jeff Walkowski. They are available to you without having to fly anywhere to get the training!  Here is a summary of the details of this course.

Essential Details

      Five days of online training with extensive interaction and live demos

      Minimum of four hours of training time each day for individual courses, and up to eight hours a day for the     combination course (both chats and message boards)

      Limited class size (typically no more than 8 students)

      Learn from the comfort of your home or office while you log on to practice sessions, dial-in to scheduled     conference calls, and complete homework assignments

Hands-on Approach

      Learn through guided discussion with the trainers and your peers

      Daily opportunities to practice online moderator skills

      Moderate with real respondents

      Appreciate all research roles: respondent, observer, and moderator

      Exposure to multiple virtual facilities

Benefits of Taking this Course

       Expand your professional skill set

      Be able to talk knowledgeably about online qualitative research to your clients

      Catch the mounting wave of popularity of online qualitative methods

      Boost your confidence about being able to handle online qualitative projects

      Tremendous bargain

o   Less costly than other popular moderator training courses

o   No travel expenses

Requirements

      Must have a basic familiarity with "traditional" (face-to-face or telephone) focus
    groups – either as a moderator or as an observer

      Must be available on all scheduled days of the course

      Must have Internet access on all scheduled training days

      No special software needed

 

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SMALL GROUP TRAINING: REAL-TIME CHATS

Following is a general list of activities that take place on each day of the course.  Students should allow a minimum of four hours per day (reading, conference calls, guide preparation, moderating, and contributing to the course Training Journal).  Some days will be busier than others.  Some students may put in up to six hours per day.

The activities shown below in bold are activities with fixed times for everyone to attend (schedule to be determined based on time zones of students).  Other activities are flexible and can be scheduled as appropriate for each student.

 

Table 1

 

pricing information

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SMALL GROUP TRAINING: MESSAGE BOARDS

Following is a general list of activities that take place on each day of the course.  Students should allow a minimum of four hours per day (reading, conference calls, guide preparation, moderating, and contributing to the course Training Journal).  Some days will be busier than others.  Some students may put in up to six hours per day.

The activities shown below in bold are activities with fixed times for everyone to attend (schedule to be determined based on time zones of students).  Other activities are flexible and can be scheduled as appropriate for each student.

 

table 2

 

pricing information

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SMALL GROUP TRAINING: REAL-TIME CHATS AND MESSAGE BOARDS

For students who would like to become well-grounded in both real-time chats and message boards, we offer the option to take both courses simultaneously.  For years, this was the original design of our course – all students took both "tracks" at once.  The same activities and topics that are part of the individual course are in this combo course.  Yes, the time commitment is greater, but there are some efficiencies and benefits you will experience by taking both courses at once.  Also, the fees for taking both courses at once are substantially less then when taken separately.

 

pricing information

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